Academic
Admin & Service
For student Admin & Academic Supports:
Students are allowed to appeal within seven (7) working days after the release of the results. This applies to assessments and examination results. Students are required to fill up an appeal form, together with supporting documents, will be passed to the Examination Officer.
Exam Officer to verify that:
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Detailed reasons exist
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The student is eligible to appeal (not disqualified).
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The appeal will be given to the Examination Board for consideration.
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The outcome of the Examination Board decision will be made available to the student within seven (7) working days from the date the appeal is received.
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If the student is not satisfied with the outcome, he can proceed to appeal to the Chair of the Academic Board within seven (7) working days of being notified of the outcome of the initial appeal.
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Outcome from such an appeal will be made available to the student within two (2) weeks from the appeal date. The decision is final.
Feedback and Complaints Management
WenXuan school is committed to providing a learning and working environment in which feedbacks are responded to promptly and with minimum distress and maximum protection to all parties. We view student feedback as providing an opportunity to review and improve its policies and practices, and also to gain insight into student levels of satisfaction.
The nature of feedback in given shall be as follows:
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Compliment
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Suggestion
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Feedback / Complaint
Feedback can be in regards to the following areas:
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Lecturers
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Courses / Fees
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Academic matters (including appeals for retention, suspension, expulsion, awards, etc) / Resources
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Service Standards
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Facilities / Environment
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Others
Student Support Services
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Student Protection
Dispute resolution policy
Refund policy
Course transfer, withdrawal and deferment policy
Appeal policy
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Student development programme
Attendance monitoring
Support programme for learning improvement
Bonding activities
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Adaptation to new environment programme
Orientation for newly enrolled students
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Conducive Environment
Safety and security environment
Fire drills
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Adequate Facilities and Infrastructure, but not limited to:
WIFI
Classrooms
Projectors
First aid box
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Students and Graduates outcomes programme, but not limited to:
Progression pathway advice
Career advice
Student alumni
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Type of Holistic Programmes
co-curricular activities
community involvement